October 20, 2008
…You could find yourself gaining business in these tough times if you position yourself as the best, mopping up all the customers your competitors are currently underserving…
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October 15, 2008
The web is full of rants about bad customer service experiences, but it doesn’t have to be that way. If you are in charge of customer service for your company, here are five ways to delight your customers, gleaned from my years both managing a customer service department, and personally talking to tens of thousands [...]
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